Automatically reply to inbound SMS text messages

With our AutoResponder service you can minimise the need to manually reply to every inbound message by programming a set of automatic responses triggered by keywords. The response sent by AutoResponder can be a simple acknowledgement or a message containing a link to product information or a longer Concatenated SMS text message.

Automate responses to requests for product information

The AutoResponder service can send a reply to the inbound messages you receive using one of our Two-way SMS services.

The response it sends depends on the keyword(s) in the incoming message. For example, an incoming message with the keywords "PROPERTY GU38NA" will trigger a different automatic response to the keywords "PROPERTY E149RP".

AutoResponder can help you to reduce the overhead of manually responding to frequent requests for the same product information.

A screenshot of an example Property Details Alert sent by AutoResponder
An AutoResponder Property Details Alert

When should I use an AutoResponder?

AutoResponder is an ideal solution for delivering the latest travel updates, information about a house for sale, details about where a film is showing, sending the latest football results, or simply acknowledging a vote in a contest.

What type of messages can AutoResponder send?

The response sent by AutoResponder can be short plain text acknowledgement, a message containing a link to product information, or a longer Concatenated SMS text message.

How much does the AutoResponder service cost?

We charge a monthly service fee for each primary keyword that you register for the AutoResponder service. Please see the Price List for current pricing.

Are there other ways to reply to inbound messages?

If you don't need keyword-based responses and just want to use a standard reply, we recommend that you set a default Automatic Reply. This can be configured in the Two-Way Automatic Reply Section of your Account Centre.

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