116SMS Helpline Service

At its inception our 116SMS Helpline Service was designed to meet the stringent requirements for security, privacy and client anonymity of the UK's best-known suicide prevention charity. Our 116SMS Helpline Service is now a trusted platform for providing secure, private and anonymous messaging services for confidential helpline providers.

116SMS Service Overview

With support for SMS text messaging, Instant Messaging and Email, the 116SMS Helpline Service enables you to provide a secure, robust and reliable web-based response service with a focus on client anonymity.

116SMS Helpline Service logo

Anonymous Messaging

116SMS maintains your clients' anonymity by not revealing their mobile number or email address to your staff. Let your clients contact you by SMS Text Message and Email with the confidence that their information will not be revealed.

Secure and Resilient

  • Platform hosted in multiple resilient and geographically redundant, secure data-centres
  • Connections are encrypted using high grade encryption and modern ciphers
  • Sophisticated Access Controls to limit access to chosen individuals and specific computers

Low Cost

  • 10 GBP per month for unlimited staff to provide SMS and Email support
  • 6p per SMS text message
  • 2p per email

Getting started with the 116SMS Helpline Service

You can find out more about the service on the 116SMS Helpline Service website. If you wish to try the service then please contact us to arrange a free trial.

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