Cookie Policy

What are cookies

This website places cookies on your computer to help us make this website better.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

If you continue without changing your settings (see Cookie control below), we'll assume that you are happy to receive all cookies.

These cookies allow us to distinguish you from other users of the website which enables us to provide you with a good experience when you browse our website. For users using our service, cookies will be set to ensure we can keep you logged in, until you choose to log out.

Cookie overview

There are 3 types of cookies used on this website

Session Cookies
allow us to 'remember' content from page to page (these expire when you leave the website or close the browser).
Persistent Cookies
these remain on your computer for a set period and help us to remember your preferences (these will expire after the set period has passed)
Third Party Cookies
these are cookies from any other domain, such as Google Analytic's which help us to track visitor information.

Cookie details

The table below explains the cookies we use and why

Cookie Type Cookie Name Purpose
Persistent CookiesAccepted This cookie is used to record that a user has accepted the use of cookies on this website.
Session BRAND We have a number of websites. This cookie determines which website you are currently connected into.
Session CONTACT_ID A unique identifier given to each user who is logged into our website. We use this to remember preferences.
Third Party _utma
Google Analytics - These cookies are used to collect information about how visitors use our site. We use the information from Google Analytics, a web analytics service provided by Google, to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Given to users when creating an account to help with the Account Creation process.
Given to users when purchasing services and products on our website. These cookies help with the purchasing process of our website.
To help with our online 'Contacts Manager', 'SMS sending', and navigation.
Session TWDONE To help customers with the configuration of Two-Way service.
Session csrf-token A unique identifier given to each user who is logged into our website. We use this to help with session management.
Persistent oirr To help with login using Google or Yahoo services. The cookie will last for 1 hour.
Session VIEWSENTSTATUS To help users see their delivery status screen when requesting forgotten login information.
Persistent DEFAULT_LOGIN Help users with navigation when they come back to our website.
Persistent SCKL_AUTH_PIN
Help users with our SCKL page.
Session PIN_FORM Help users with our SCKL page.
Persistent phplive_refer
Used to track our online live chat sessions with users.
Persistent FT_REF
First time visit to our site information. A unique identifier given to a user so that we can track them over a longer period of time on all pages.
Session phplive_mid Used to track our online live chat sessions with users.

The majority of internet browsers provide an option to disallow and/or delete cookies. You can usually find how to do this in the help menu for your browser.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

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