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Connection Software

Connection Software

Message History

Every message that passes though our servers is logged. Your Message history can be displayed on the website or sent to you by email every day, every week or ever month. The Message History files are sent in Excel format and as a Comma Separated Value file. The csv file is somewhat simplified.

The format of your Message History file is identical to your Message History shown on the website.

Column Example data Description
Sent (GMT*) 2000-11-28 08:40:33 The date and time the message was sent to Connection Software.
Source Address 192.168.213.3 The address from which the message was sent.
Destination Used 4477000912345 The telephone number of the recipient including country and area code.
First Name John If the Destination number can be found in your Address Book then the First Name of the recipient will be shown.
Last Name Ito If the Destination number can be found in your Address Book then the Last Name of the recipient will be shown.
Status (GMT*) 2000-11-28 08:40:00 The date and time of the last received Status Message. This is usually rounded down to the nearest minute.
Status Messages Accepted by phone The latest status report about the message. See below for possible values.
Type TEXT The message type. One of TEXT, BINARY, RING, RTTTL, IMAGE, OTB, PUSH, MMS or POLY
Delivery Option Premier One of Premier, Economy or MO (Mobile Originated)
Units 2 This shows the number of messages charged. Mulitpart messages & some binary messages may be sent as more then 1 message.
Message Identifier 0000050F Unique number to identify this message.
Message Please call the office The message.

*GMT All dates and times are in the timezone your account is set in. Daylight Saving Time (DST) will be applied automatically.

Status Message

The status message gives you the latest information that we have about how far the message has moved towards being delivered to the handset. On the website the messages are coloured to indicate progress. Green indicates that the message has been delivered or that it has been accepted by a Network Operator that does not provide "delivered to phone" status. Amber indicates that the message is on its way and further status information is expected. Red indicates that the message could not be delivered.

Status Message Meaning
Accepted by phone The message has been confirmed as delivered to the destination handset.
Accepted by Network The message has been delivered to a Mobile Network Operator and they should deliver it. However the Mobile Network Operator does not provide final delivery status to indicate whether or not it was actually able to deliver the message. This is not uncommon with US networks.
Test message succeeded A message sent to one of the test phone numbers (447700900000 - 447700999999) was handled successfully.
Accepted by Network (queued) The message has been delivered to a Mobile Network Operator and they have queued it while trying to deliver it to the destination handset.
Accepted by csoft: delayed The message was marked for Delayed Delivery and has been delayed as requested.
Accepted by csoft: queued The message has been queued by Connection Software pending a Mobile Network Operator being able to accept the message.
Blacklisted number The destination phone number has been blacklisted.
Expired by SMSC The Mobile Network Operator that the message was passed to tried to deliver the message but was unable to do so. This usually indicates that the number was valid but switched off or otherwise unavailable.
Invalid login The Login Username that was entered was invalid.
Invalid number The destination phone number that was given was invalid. For example numbers starting with 00 or 011 are usually invalid. See International Number Format information.
Out of Credit There is no credit on the account trying to send the message. Please deposit funds.
Opted Out The user of the mobile/cell phone has either not yet opted in to receive messages from you or has opted out. Recipients can opt-out of receiving messages by replying with a message starting with any of the words "STOP", LEAVE, "QUIT, "OFF" or "END".
Rejected by SMSC The Mobile Network Operator that the message was passed to reported immediately that it was unable to deliver the message. This usually indicates that we cannot deliver to the specified Country or Network - but sometimes indicates that the ability of a Network Operator to deliver has changed and we have failed to keep up with events.
SMSC cannot deliver The Mobile Network Operator that the message was passed to tried to deliver the message but was unable to do so. This usually indicates that the number found to be invalid at a late stage in the delivery process.
Suspended The service has been suspended. Please contact us to discuss why this has occured.
System error This should never occur.
Unrecognised recipient This error could occur if an address book name or group name could not be found for an account. Make sure that these have been spelt correctly.
Unknown number The destination phone number was found to be unknown.
Wrong PIN The PIN that was entered was not accepted.

Please note that other parts of the system may report errors with other codes - for example the Ringtone Import Component has specific report numbers of its own.

Message History by email

If you would like to receive a Message History report every day, once a week or once a month then login to your account and choose the menu option
My Account Account Configuration

SMS This page was last modified at 9:13 UTC on Friday November 22, 2013