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Call Data Record file format
Every message that passes though the It's Arrived servers is logged. The log records are called CDRs - Call Data Records. You can view your recent CDRs on the Extranet
If you wish, you can have CDRs sent to you automatically
every day (at about 3 a.m. for the previous day), and/or weekly (each
Sunday for the previous week) and/or monthly (on the first of each month
for the previous month). CDRs are supplied as Comma Separated Value (CSV)
files suitable for direct import into Excel or other database. CDRs currently
contain the following fields:
| Column | Example data | Description |
|---|---|---|
| TIMESTAMP | 2000-11-28 08:40:33 | The date and time the message was sent to the It's Arrived server |
| LOGIN | ANOther.61234 | The login ID used to send the message |
| SOURCE_ADDRESS | 192.168.213.3 | The IP address from which the message was sent |
| DESTINATION_USED | 44770009123456 | The telephone number of the recipient including country and area code |
| STATUS_TIMESTAMP | 2000-11-28 08:40:34 | The date and time of the last update to the STATUS field |
| STATUS | Accepted by SMSC | The latest status of the message |
| MESSAGE | Please call the office | The first part of the message |
Status sorted alphabetically
Each CDR has a STATUS that explains the current state of the message. STATUS information is updated dynamically as a message passes through the various systems to the final recipient. Here is a full list of all the possible STATUS messages that you may see - but in reality you only likely to see those in bold.
| Status Code | Status Text | Description |
|---|---|---|
| 28 | Abandoned by SMSC | The SMSC abandoned the message. |
| 0 | Accepted by phone | The message was delivered to the recipients cell/mobile phone. |
| -4 | Accepted by SMSC | The message was delivered to the Network Operator's SMSC. |
| 8 | Blacklisted number | The telephone is on a blacklist. |
| -3 | Delayed by It's Arrived | The It's Arrived server has temporarily delayed the message. |
| 25 | Deleted by SMSC | The SMSC has deleted the message. |
| 27 | Expired by SMSC | The message expired and will be ignored by the SMSC. |
| 4 | Inactive number | It's Arrived has marked the phone as inactive (nothing to do with the Mobile Operator declining messages etc.) |
| 11 | Invalid characters | The message contained characters that are not valid. The invalid characters were removed and the rest of the message was processed. |
| 19 | Invalid characters | The message contained characters that are not valid. The invalid characters were removed and the rest of the message was processed. |
| 2 | Invalid login | The login, password or IP address supplied were invalid. |
| 3 | Invalid number | The telephone number given was invalid. |
| 5 | Invalid number | The telephone number given was invalid. |
| 7 | Invalid number | The telephone number given was invalid. |
| 17 | Invalid number | The telephone number given was invalid. |
| 12 | Invalid number | The telephone number given was invalid. |
| 9 | Message limit exceeded | The maximum number of messages permitted for this login has been exceeded. |
| 10 | Message limit exceeded | The maximum number of messages permitted for this login has been exceeded. |
| 16 | No message | No message was included - so it could not be sent. |
| 15 | Out of credit | This account has no more credit. You need to purchase more messages. |
| 30 | Protocol Error | There was a protocol error between the person sending the message and the It's Arrived server. |
| 22 | Queue full | Messages are being queued on the It's Arrived server and the queue is full. |
| -2 | Queued by It's Arrived | The message has been queued on the It's Arrived server and will be processed shortly. |
| 23 | Rejected by SMSC | The SMSC rejected the message. |
| 26 | SMSC cannot deliver | The SMSC has been unable to deliver the message. |
| 14 | SMSC down | The SMSC has failed. This is not meant to happen. |
| 18 | System error | There is a very unexpected error in It's Arrived - often an internal configuration error. Component unavailable. |
| 20 | System error | There is a very unexpected error in It's Arrived - often an internal configuration error. Unknown called address. |
| 21 | System error | There is a very unexpected error in It's Arrived - often an internal configuration error. Timed out. |
| 100 | System error | There is a very unexpected error in It's Arrived - often an internal configuration error. This is a catchall. |
| 29 | System error | There is a very unexpected error in It's Arrived - often an internal configuration error. Route failed. |
| 18 | System error | There is a very unexpected error in It's Arrived - often an internal configuration error. This is a catchall. |
| 24 | Unable to route message | It's Arrived has been unable to determine how to route a message for delivery. |
| 6 | Unknown number | The destination phone number is reported as unknown by the It's Arrived server. |
| -1 | Unknown state | The It's Arrived server reports that the message is in limbo - this should never occur. |
Status – sorted numerically
Certain APIs (Application Program Interfaces) may return a numeric Status Code. Numeric Status Codes are listed below - sorted numerically.
| Status Code | Status Text | Description |
|---|---|---|
| -4 | Accepted by SMSC | The message was delivered to the Network Operator's SMSC. |
| -3 | Delayed by It's Arrived | The It's Arrived server has delayed the message. |
| -2 | Queued by It's Arrived | The message has been queued on the It's Arrived server and will be processed shortly. |
| -1 | Unknown state | The It's Arrived server reports that the message is in limbo - this should never occur. |
| 0 | Accepted by phone | The message was delivered to the recipients cell/mobile phone. |
| 2 | Invalid login | The login, password or IP address supplied were invalid. |
| 3 | Invalid number | The telephone number given was invalid. |
| 4 | Inactive number | It's Arrived has marked the phone as inactive (nothing to do with the Mobile Operator declining messages etc.) |
| 5 | Invalid number | The telephone number given was invalid. |
| 6 | Unknown number | The destination phone number is reported as unknown by the It's Arrived server. |
| 7 | Invalid number | The telephone number given was invalid. |
| 8 | Blacklisted number | The telephone is on a blacklist. |
| 9 | Message limit exceeded | The maximum number of messages permitted for this login has been exceeded. |
| 10 | Message limit exceeded | The maximum number of messages permitted for this login has been exceeded. |
| 11 | Invalid characters | The message contained characters that are not valid. The invalid characters were removed and the rest of the message was processed. |
| 12 | Invalid number | The telephone number given was invalid. |
| 14 | SMSC down | The SMSC has failed. This is not meant to happen. |
| 15 | Out of credit | This account has no more credit. You need to purchase more messages. |
| 16 | No message | No message was included - so it could not be sent. |
| 17 | Invalid number | The telephone number given was invalid. |
| 18 | System error | There is a very unexpected error in It's Arrived - often an internal configuration error. This is a catchall. |
| 19 | Invalid characters | The message contained characters that are not valid. The invalid characters were removed and the rest of the message was processed. |
| 20 | System error | There is a very unexpected error in It's Arrived - often an internal configuration error. Unknown called address. |
| 21 | System error | There is a very unexpected error in It's Arrived - often an internal configuration error. Timed out. |
| 22 | Queue full | Messages are being queued on the It's Arrived server and the queue is full. |
| 23 | Rejected by SMSC | The SMSC rejected the message. |
| 24 | Unable to route message | It's Arrived has been unable to determine how to route a message for delivery. |
| 25 | Deleted by SMSC | The SMSC has deleted the message. |
| 26 | SMSC cannot deliver | The SMSC has been unable to deliver the message. |
| 27 | Expired by SMSC | The message expired and will be ignored by the SMSC. |
| 28 | Abandoned by SMSC | The SMSC abandoned the message. |
| 29 | System error | There is a very unexpected error in It's Arrived - often an internal configuration error. Route failed. |
| 30 | Protocol Error | There was a protocol error between the person sending the message and the It's Arrived server. |
| 100 | System error |
There is a very unexpected error in It's Arrived - often an internal configuration error. This is a catchall. |
Please note that other parts of the It's Arrived system may report errors with other codes - for example the Ringtone Import Component has specific report numbers of it's own. A complete list of all Report Numbers is available on request.