Christmas and New Year Holiday
Connection Software will be
closed from
17:30 GMT on Friday 21 December 2007
until
10:00 GMT on Wednesday 2 January 2008.
During this period, website support requests and emails
to support(at)csoft.co.uk will be seen and dealt with
but there are likely to be delays in answering questions.
The system will be fully monitored 24x7 as usual and
we expect to provide our normal very high Quality of
Service in delivering SMS and MMS content.
New Year Holiday dates
| December 2007 |
January 2008 |
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Wed |
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Normal office hours: open 09:00 to
17:30 GMT
"UK Bank Holidays":
closed Weekends:
closed Weekday
holidays: closed
24x7 support
If required and by prior agreement Connection
Software can provide full out-of-office-hours support
for an additional fee.
Standby Cover
If Standby cover has been accepted then Connection
Software agrees to make dedicated support personnel
accessible (subject to availability and scheduling)
on a standby basis during evenings, weekends and scheduled
holidays. Standby cover is available at the rates shown
in the table below and is charged per 12 hour block
whether or not any incident occurs during the Standby
period. Note that when part of a 12 hour block falls
into a higher rate period the entire block will be charged
at the higher rate. Standby cover is only available
by prior agreement.
Standby cover
| 12 hour period |
Weekdays |
Weekends |
Holiday period |
| 08:00 to 19:59 GMT |
£500.00
|
£900.00
|
£1500.00
|
| 20:00 to 07:59 GMT |
£800.00
|
£1200.00
|
£1500.00
|
Emergency Call Out
If Emergency Call Out has been accepted then Connection
Software will endeavour to make suitably qualified
support personnel accessible (subject to availability)
to deal with any critical incident. Should Emergency
Call Out support be provided it will be charged at the
rates shown in the table below and is charged per incident.
Emergency Call Out is only available by prior agreement.
Emergency call out
| 12 hour period |
Weekdays |
Weekends |
Holiday period |
| 08:00 to 19:59 GMT |
£800.00
|
£1200.00
|
£1500.00
|
| 20:00 to 07:59 GMT |
£1200.00
|
£1700.00
|
£2000.00
|
Enquiries about Standby Cover and Emergency Call Out
should be made to support(at)csoft.co.uk or by telephone
number +44 20 7713 8000.
|
